Read the M-VAVE limited warranty terms, eligibility, and service process.
Our warrants that the covered product will be free from defects in materials and/or workmanship from the date of purchase for the period of time. Defects in materials and workmanship are defined as situations where the instrument becomes defective, malfunctions or fails to perform under conditions of normal, intended use.
This limited warranty is offered only to the original purchaser of a product purchased new from an authorized M-VAVE dealer in the Warranty Region.
Please keep all original receipts from online or offline purchases to establish the date of purchase. Note: Specific warranty policies may vary by dealer. A receipt is required to validate your warranty claim. The serial number (SN) is not mandatory but may be helpful.
Please retain your proof of purchase. For warranty service, contact the authorized retailer from whom you purchased this product.
To ensure prompt and efficient service, warranty claims are handled by the authorized retailer in your region. This allows for faster response times and local logistics support without the delays or loss associated with international shipping. If you contact us directly, we also require you to provide proof of legitimate purchase from the dealer and verify the service progress with the dealer. If you cannot reach the dealer, we will be happy to help you review your order information and assist you in contacting the dealer, or handle your warranty service personally.
Including but not limited to: consumable parts such as batteries or protective coatings; normal wear and tear; scratches, dents, cracked port plastics; changes in finish or plating (e.g., cracks, fading) caused by environmental factors such as temperature, humidity, sunlight, sweat, or chemicals.
Including but not limited to: accidents, abuse, misuse, neglect, improper operation; failure to install or use the product according to the manual; damage during transportation; fire, earthquake, liquid spills, extreme temperature/humidity, dust, smoke, corrosion; defects caused by use with another product.
Including but not limited to: any product that has been altered or modified, has a tampered serial number, or has been serviced by unauthorized personnel; products purchased from an unauthorized local dealer; subjective tonal characteristics.